Free shipping on all U.S. orders  ·  Limited lifetime warranty on Professional & Headliner Series
Contact

Talk to the people who made it.

Tone Vault is small enough that your email reaches someone who knows the cable you're asking about. Pick the right box below and it gets to the right place faster.

Where to send it

Three ways in

Using the right address saves a round trip, because each one lands somewhere different.

General questions

Orders, shipping, which cable suits your rig, anything that isn't a warranty claim.

[email protected]

Warranty claims

Broken cable? Use the claim form — it collects your receipt up front so we can send a prepaid label straight away.

Start a claim →

Dealers & stockists

Shops and studios wanting wholesale pricing. Put Dealer in the subject line.

[email protected]

Send us a message

Prefer a form to an email client? This does the same thing. If it's a warranty claim, use the claim form instead so we get your receipt with it.

Where we are

Minnesota, and the back of a van

Tone Vault Audio & Media was formed as a recording studio business by musicians in active gigging bands. We warehouse and ship everything ourselves — no third-party fulfilment, no drop-shipping. When something goes wrong, you're dealing with the people who packed it.

Tone Vault Audio & Media LLC
PO Box 152
Elk River, MN 55330
United States

Before you write in

  • Order status? Your tracking number is in the shipping confirmation email.
  • Broken cable? The warranty page is faster than email.
  • Technical question? Each product page has a full spec table and FAQ.
  • Returning something? 30 days from purchase, any reason.
Quick answers

Probably what you were going to ask

How fast do you ship?
Shipping is free on every U.S. order with no minimum. Orders process in 1–3 business days, and delivery runs 3–7 days after that. Tracking comes by email once it's on the way. We currently ship within the U.S. only.
Do you ship internationally?
Not currently — U.S. domestic only.
What's your return policy?
30 days from purchase, any reason. Separately, every cable carries a warranty against failure — lifetime on Professional and Headliner Series, 2 years on Artist Series. A cable that dies in year three is a warranty claim, not a return.
Can I buy wholesale?
Yes. Email [email protected] with Dealer in the subject line and tell us a bit about your shop or studio.
I bought on Amazon or Walmart — can you still help?
Yes. The warranty is ours, not the marketplace's. Use the claim form and attach your marketplace receipt.