We'd rather handle this ourselves than send you into a marketplace return queue. Fill out the form, we'll send a prepaid label, and we'll repair or replace it.
All coverage runs from the original purchase date, for the original purchaser, confirmed by purchase receipt.
Microphone and instrument cables. Limited lifetime warranty from the original purchase date, for the original purchaser.
Tour grade instrument cables. Limited lifetime warranty from the original purchase date, for the original purchaser.
Microphone cables. Two year warranty from the original purchase date, to protect your investment.
Guitar wall mounts are covered by our standard 30 day return policy rather than the cable warranty. Separately from warranty, any product can be returned within 30 days of purchase.
Fill in the form below with your receipt, contact details and what went wrong.
You'll get a prepaid shipping label by email, usually within one business day.
Drop it off. Shipping is on us — that's what the prepaid label is for.
We fix it or send a new one, and ship it back to you at no cost.
Bought direct from us? We already have your receipt on file — just tell us your email and we'll find it. Bought on Amazon, Walmart or from a dealer? Attach the receipt.
Prefer to just email us? Reach the warranty desk at [email protected] and we'll pick it up from there.